Ways to support a loved one, friend or colleague
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Living – and working – with cancer 

 

Cancer isn’t something we like to think about. But for most of us, it becomes part of our lives at some point – whether we’re living with it ourselves or supporting a loved one, friend or colleague. 

 

This World Cancer Day (Wednesday 4 February), we're exploring what helps when that happens – and how we can all show up better for each other, especially at work. 

 

Why cancer matters to us at work

Let’s start with a positive. Cancer survival rates are higher than ever. Today, more than half of people diagnosed with cancer in England and Wales live for 10 years or more. 

 

That also means more people are working while living with cancer – around 750,000 across the UK. A further 700,000 employees are caring for someone with the disease. 

 

And work really matters. Research from Macmillan shows that 87% of people with cancer value the routine, purpose, and connection work provides – especially during treatment, when life can feel uncertain. 

 

But many workplaces still aren’t well set up to support people through this. Only 4% of organisations have a specific cancer policy. And as individuals, we don’t always know what to say or how best to help. For example, 78% of line managers have received no training on supporting a colleague affected by cancer. 

 

So, what can we all do to make working through – and alongside – cancer a little easier? 

 

(Sources: Cancer Research UK, Macmillan, Institute for Employment Studies) 

Guide: 5 easy ways to support colleagues, friends or loved ones with cancer  

Cancer affects more than just your health – it can impact your confidence, your identity and, for many people, their ability to work. But we can all help make it easier to cope: 

 

1. Start by listening

There are more than 200 types of cancer, and no two experiences are the same. That’s why it’s important not to assume what someone needs. A simple starting point is to ask, “What would help you most right now?”

 

This is especially important at work. Many people worry about how they’ll be seen or whether their role is secure. Clear, kind conversations – and being open about what support is possible – can be very reassuring. 

 

2. Help with their schedule 

Cancer treatment is unpredictable. Appointments, side effects and fatigue can disrupt routines with little warning. That’s why giving someone space to adjust their plans really matters. 

 

At work, this can mean being open to someone adjusting their hours, working from home, or taking a gentler return after time off. Outside work, a simple favour like offering a lift, helping with the school run, or cooking a meal can make life easier. 

 

3. Saying the right thing

People living with cancer often worry about being treated differently. At the same time, many of us worry about saying the wrong thing – and end up saying nothing at all.  

 

If you’re supporting a colleague, friend or loved one, Macmillan has clear, practical guidance on what can help and what to avoid. 

 

4. The power of connection

Cancer often brings stress, anxiety, low mood and isolation. Research consistently shows that talking – especially with people who have been through cancer themselves – can really help. 

 

That’s exactly why peer support networks exist. Some banks, including Lloyds and NatWest, run Cancer Cafés for colleagues, while charities such as Macmillan and Cancer Research UK offer online communities. Letting someone know these spaces are there can give them a safe way to talk to people who genuinely understand what they’re going through. 

 

5. Make the most of the support on offer

If you’re still working, it’s worth checking what your employer already offers around cancer support and early detection. Some organisations provide health checks, screening programmes or specialist wellbeing support.  

 

Knowing what’s available – before you need it – can make a real difference for you, your friends and colleagues. 

Insights from our community

How banks are leading on cancer

 

Earlier, we mentioned Cancer Cafés as a practical and supportive measure introduced by banks. That's just one of many improvements they've made for colleagues with cancer. 

 

For example, Lloyds and NatWest have invested in training line managers to have more confident, compassionate conversations – and to apply policies with empathy, rather than simply going by the rulebook. Both also offer flexible working for people going through treatment and for carers, recognising how unpredictable cancer can be. 

 

We’re also seeing banks invest in earlier, preventative support – showing what’s possible when organisations take cancer seriously as a workplace issue. 

Useful resources

You can find lots of health and wellbeing advice, including information for carers, on our website.

 

Here are some trusted external resources you might find useful: 

  • Macmillan Cancer Support: the charity has comprehensive guidance on living with cancer and supporting someone through it 

  • Cancer Research UK: find detailed information on different cancer types, coping strategies, and access to a free nurse-run helpline for questions and advice  

  • Maggie’s: free expert care and emotional support through centres across the UK or online, for anyone affected by cancer

  • Cancer Support UK: support for people during and after cancer treatment with peer programmes and practical help like Cancer Kits

  • Cancer Care Map: A simple online tool to help you find cancer support services near you

If you ever need more personalised help, our free and confidential Helpline is open Monday to Friday, 9am–5pm on 0800 0234 834.

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©The Bank Workers Charity. The Bank Workers Charity is the working name of the Bankers Benevolent Fund, a company limited by guarantee in England.

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